Returns & Hygiene Policy

We offer free UK returns (£0.00 return shipping cost) on unused items in their original unopened, tamper-sealed packaging within 30 days of delivery for a full refund. For health and hygiene reasons, returns cannot be accepted once the protective hygiene pouch/seal has been opened or the adhesive backing has been peeled or worn. Faulty or damaged goods can be rejected within 30 days for a free replacement or full refund.

30-Day Return Window on Sealed Items

For sealed, unused items, we offer an extended 30-day return windowfrom the date of delivery (exceeding your statutory 14-day UK cooling-off period), no reason needed. Just contact us within 30 days of delivery, return the item in its original unopened, tamper-sealed hygiene packaging, and we'll refund you in full (including standard outbound delivery costs). We process refunds within 14 days of receiving the returned item.

Return Shipping Cost: Free UK Returns (£0.00)

We offer free UK returns (£0.00 return shipping cost) on all eligible returns within 30 days of delivery, including unopened tamper-sealed items returned for a change of mind as well as any faulty, damaged, or incorrect items. Once your return request is approved via our support team, we provide prepaid UK return instructions at zero cost to you.

Our Hygiene Exception

Because our products are designed to adhere directly to the skin and be worn on the ear and nose, UK law (the Consumer Contracts Regulations 2013, Regulation 28(3)(a)) provides a strict hygiene exception: once the protective tamper-sealed hygiene pouch has been opened or the adhesive backing peeled or worn, the product is considered used and cannot be returned for a change-of-mind refund. This exception only applies to opened or worn items; our 30-day free return policy still fully applies to anything still factory-sealed.

Faulty or Damaged Items

Under the Consumer Rights Act 2015, everything we sell must be as described, of satisfactory quality, and fit for purpose. If something goes wrong:

• Within 30 days of delivery: you have a short-term right to reject faulty goods and receive a full refund.
• Within 6 months:if a fault develops, it's presumed the fault was present at delivery unless we can prove otherwise, so we'll repair, replace, or refund it.
• Up to 6 years:you may still be able to claim for faults that appear later (within what's reasonable for the product).

If you receive a defective item (e.g., tarnished metal, missing adhesive pads), please contact us with a photo and we'll make it right with a replacement or full refund, your choice where possible. Please don't mail items back without contacting support first.

Statutory Model Cancellation Form

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Schedule 3), you may submit the following cancellation notice for unused, sealed items within 30 days of delivery:

How to Start a Return

Email us via the contact pagewith your order number and let us know what you'd like to do. We'll reply within 1 - 2 working days with return instructions.